Question 1

How do I redeem?

Accepted Answer

To redeem select your preferred method.

CS:GO skins via Steam or Waxpeer Crypto via BTC, ETH, LTC, USDT cashouts.

Please remember ALL Cash deposits require you be verified on site to Redeem Crypto to regulate AML laws.

Question 2

Can I redeem crypto?

Accepted Answer

Yes, you can Redeem crypto as an alternative to CS2 skins. We offer BTC, LTC, ETH, and USDT (ERC-20).

How it works:

• Select the cryptocurrency you want to Redeem.

• Enter the destination address.

• Input the amount you want to cash out.

• Enter your 2FA code to confirm.

Disclosures:

• To make a Redemption, you must Redeem at least 10 coins.

• The final amount received may vary due to network and processing costs, deducted from your Redemption.

• Once submitted, Redemptions cannot be reversed or canceled.

• Rain is not responsible for incorrect addresses, lost funds, or delays caused by blockchain congestion.

• Additional verification may be required for security purposes. Rain reserves the right to hold Redemptions until KYC is completed if the account is flagged for suspicious activity.

• If your account is flagged for suspicious activity, we may also conduct EDD (Enhanced Due Diligence) before processing your Redemption.

You can read more about our AML policy here.

Question 3

How do I self exclude?

Accepted Answer

RainGG is committed to providing a safe environment. We now offer the option to self-impose a ban for a chosen period, which cannot be reversed by staff. For a permanent site ban, please contact our live support.

Question 4

Is Rain.gg legit?

Accepted Answer

Although we have confidence in our platform, we understand that trust is something that has to be earned. Feel free to use our provably fair system in order to make sure that all results on rain.gg are random. You can verify the fairness for cases, battles, double, upgrader and all of our other offerings.

Question 5

What is KYC?

Accepted Answer

Know Your Customer is a process used by institutions to verify the authenticity of their customers. On Rain.GG, completing KYC allows you to join rain for free, open your daily case for free, and increases your credit card deposit limits. We don't have access to your information, as we use a trusted third-party provider.

Question 6

What happens if a user uses someone else’s promo code?

Accepted Answer

A User switches to a new affiliate partner by using the referral link or promo code of another affiliate, therefore becoming a referral for the new affiliate.

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